Delivery Services – Facilitate a trusted interaction between the delivery provider and the customer (Use Case)

Streamline Your Delivery Process and Increase Revenue:

Delivery services can include a wide range of activities, from the preparation of goods for transport to the final delivery to the customer. It includes the management of logistics, tracking, and communication with customers. The goal of delivery services is to ensure that goods are transported efficiently and effectively, and that customers are kept informed about the status of their deliveries.

We have had the opportunity to work with a logistics company that was looking to improve their delivery processes and increase their revenue. After conducting an analysis of their current processes, we identified that the creation of a custom mobile application for delivery services could be a key factor in achieving their goals.

The logistics company was facing several challenges with their delivery process, including lack of transparency and communication with customers, inefficiency in the preparation of deliveries, and difficulty in capturing proof of delivery. These challenges were leading to dissatisfaction among customers and negatively impacting the company’s bottom line.

To address these issues, we introduced the logistics company to the ACENji NoCode platform and its custom mobile application building feature. The platform’s custom inventory workflow quote engines allowed the logistics company to easily create a mobile app that gave customers real-time visibility into the status of their deliveries and allowed them to communicate with the company all in one place. This facilitated a trusted interaction between the delivery provider and the customer, as customers had visibility and communication with the logistics company.

We used the platform to create custom workflows that streamlined the delivery process. For example, the logistics company was able to automate the preparation of deliveries, so drivers knew exactly what they needed to bring with them on their route.

To streamline the delivery process for the logistics company, they used the custom workflows created on the ACENji NoCode platform in several ways:

1. Automating the preparation of deliveries: The logistics company was able to create a custom workflow that automatically generated a checklist of items that needed to be loaded onto each delivery vehicle based on the destination and the items being delivered. This eliminated the need for manual preparation and ensured that drivers had all the necessary items for each delivery.

2. Streamlining the delivery route: The platform’s GPS tracking feature was integrated with the custom workflows, which enabled the logistics company to optimize the delivery route for each driver. This helped to reduce delivery time and improve the overall efficiency of the delivery process.

3. Capture of proof of delivery: The custom workflows also allowed for the capture of digital proof of delivery, such as signatures and photos, which were automatically stored in the system and linked to the corresponding delivery. The logistics company could easily track deliveries and resolve disputes quickly, improving customer service.

4. Post-delivery interactions: The platform allows for the creation of workflows that automate post-delivery interactions such as follow-up, feedback collection and complaints management, which allows for quick resolution of issues and increased customer satisfaction.

In summary, the ACENji NoCode platform allowed the logistics company to streamline their delivery process by automating the preparation of deliveries, optimizing delivery routes, capturing proof of delivery, and managing post-delivery interactions. The company increased efficiency, revenue, and customer satisfaction. Trust was built with customers.